Shipping & Returns

Shipping & Return Policy

 At Rustler Hat Co., we want you to love your purchase. Below, you’ll find all the details on our shipping and return policies to make your shopping experience hassle-free.

 

Return & Exchange Policy

Returns

•           We accept returns within 14 days of delivery.

•           Items must be unused, unworn, and in original packaging with tags attached.

•           Final sale items, custom products, and gift cards are non-refundable.

•           Refunds will be issued to the original payment method.

•           Shipping fees are non-refundable.

•           A $7.99 restocking fee will be applied to all returns, except for damaged or defective item(s). The fee will be deducted from the total refund.

•          If you would like to start a return, click here.

 

How to Initiate a Return

•           Once received, we’ll process your refund within 5-7 business days.

 

Exchanges

•           No exchanges

  

Damaged or Incorrect Items

•           If you receive a damaged or incorrect item, contact us within 3 days for a replacement.

International Shipping

•           We currently do not ship internationally.

Lost or Delayed Packages

•           We are not responsible for delays caused by carriers.

•           If your package is lost in transit, contact us, and we’ll assist in filing a claim.

 

Questions?

Email us at info@rustlerhatco.com, and we’ll be happy to help!